Cerinte
Minimum 3 years experience on a P2P process
Minimum 2-3 years experience as a Project Manager
Good level of French(minimum B2)
Ability to manage difficult stakeholders/projects
Ability to manage and conduct more projects at the same time
Broad subject matter knowledge, including best in-class processes/tools Great PowerPoint/Excel/Viso/SAP knowledge is a must Strong communication and interpersonal skills
Dealing with ambiguity, “Navigating Uncharted Territory”
Responsabilitati
Managing the full transition process of affiliates from on-boarding to stabilization, especially the gap analysis phase that will result in the completion of SOPs and the transformation post stabilization
Ensuring that the Affiliate and SSC teams adhere to the core model as defined during the Project Phase and limit deviations
Preparing training material and delivering technical trainings to the Operational Teams Verifying and giving the internal sign-off on procedures created by team members during the knowledge transfer phase and continue owning the updating of the same
Acting as process expert for the SSC, controllers and anyone else in the business for any process clarifications/ system issue Understanding the end-to-end process and particularities, supporting tools and technologies, requirements for team members performing this process
Driving process excellence and continues improvements (efficiency, consistency and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficiency
Defining, reporting and analyzing KPIs and SLAs, root cause analysis of issues.
Monitor and implement SLA Ensures all assigned transition and post transition deliverables are completed as per plan
Ensures that all gaps versus the Core Model are properly identified, documented, and managed for each oft he in-scope countries Ensures the process documentation & training are completed prior to Knowledge Transfer Support Operations team in developing CI projects/ Promote and sustain the development of CI culture
Beneficii
- Bonus de performanta
- Bonus anual
- Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
- Abonament medical
- Asigurare medicala
- Asigurare de viata
- Abonament la sala sport
- Pensie privata
- Training-uri
- Cursuri
- Abonament Bookster
- Decontarea transportului
- Program de lucru flexibil
- Teambuilding-uri / excursii
- Petreceri/evenimente companie
- Laptop
- Telefon mobil
- Fun / Relax Area
- Tichete de masa
