Requirements
Your qualifications
Concentrix + Webhelp is a great match if you:
• Are proficient or bilingual in Spanish and English
• Have hands-on experience with Linux and Windows
• Have a good understanding of computer systems, wireless devices, and other tech products
• Are proficient in: a computer network, SQL, in a scripting language (bash, power shell, or JavaScript)
• Are familiar with remote desktop applications and help desk software
• Have excellent problem-solving and communication skills
• Can provide step-by-step technical help, both written and verbal
• Have a degree in Computer Science or Information Technology
It will be a plus if you:
• Have additional certification in Microsoft, Linux, Cisco or similar technologies
If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this or another role.
Responsibilities
Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” We’re recognized with awards like “World’s Best Workplaces,” “Best Companies for Career Growth, and “Best Company Culture,” year after year.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Technical Support Specialist on our team, you will:
• Identify hardware and software solutions
• Troubleshoot L1 and L2 technical issues
• Diagnose and repair faults
• Resolve network issues
• Install and configure hardware and software
• Speak to customers to quickly get to the root of their problem
• Provide timely and accurate customer feedback
• Talk customers through a series of actions to resolve a problem
• Follow up with clients to ensure the problem is resolved
• Support the roll-out of new applications
Other info
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Possibility to work from home
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classes
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Concentrix + Webhelp is an equal opportunity employer
We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.
Benefits
- Performance bonus
- Special events bonus (ex: Easter, Christmas)
- Medical subscription
- Trainings
- Courses
- Certifications
- Bookster subscription
- Choose your benefits within a maximum budget
- Teambuildings / trips
- Parties / company events
